Returns & Exchanges

At UrbanBed, we want you to rest easy knowing that if your new sleep setup isn't the perfect fit, you can return or exchange it within our 100-night trial period. We are committed to ensuring you find the ultimate comfort for your home through a hassle-free and transparent return process.

1

Initiate Your Request

Log in to your account and navigate to the order history section to select the items you wish to return or exchange within the eligible trial window.

2

Schedule a Pickup

Once your request is approved, our logistics team will contact you to arrange a convenient time for a complimentary home collection of the product.

3

Quality Inspection

After the item reaches our warehouse, our quality assurance team will inspect it to ensure it is in good condition and free from any structural damage.

4

Receive Your Refund

Upon successful inspection, we will process your full refund back to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing