Frequently Asked Questions
Everything you need to know about your journey to better sleep.
What is the standard shipping timeframe for UrbanBed products?
Most orders are processed within 24-48 hours. Depending on your location, delivery typically takes between 5 to 7 business days for mattresses and 3 to 5 business days for bedding accessories.
Do you offer a trial period for your mattresses?
Yes, we offer a 100-night risk-free trial on all our mattresses. If you are not completely satisfied with your sleep quality, you can initiate a return for a full refund within this period.
How do I care for my UrbanBed linens and pillows?
We recommend machine washing our linens in cold water on a gentle cycle and tumble drying on low heat. For pillows, please refer to the specific care label as most feature removable, washable covers.
Are UrbanBed products covered by a warranty?
Our mattresses come with a comprehensive 10-year limited warranty that covers manufacturing defects and structural issues. Accessories and bedding typically carry a 1-year limited warranty.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal and Apple Pay. We also offer flexible EMI options at checkout.
Is assembly required for your bed frames?
Our bed frames are designed for easy, tool-free assembly. Each shipment includes a detailed instruction manual, and most customers find they can complete the setup in under 20 minutes.